Mary Anne Keefer
Major Professor: Dr. Victoria Salmon
Research Hall, 91
April 20, 2011, 10:00 AM to 04:00 PM
This study examines communication skills in the nurse-patient communication process through interdisciplinary data from the nurse and communication fields. The call for improved communication competency over the last 20 years, and the low rate of skill retention from remedial on-the-job communication workshops, confirms the need for improved communication training at the educational level. Research substantiates improved patient outcomes and patient satisfaction when relational communication is utilized in the nurse-patient relationship. Problems in creating an effective healthcare communication course are the absence of a theoretical framework and a multitude of definitions describing communication concepts and skills.
Community colleges educate over 60% of the nation’s nurse and allied health professionals, yet few Virginia community college nurse or allied programs require a communication course in their programs. Communication training is provided within clinical courses and frequently utilizes a task-oriented approach. Findings show that there is an interrelationship between conceptualized behaviors, such as therapeutic, and interpersonal skill behaviors within relational communication that is not apparent in task-oriented communication training. A model healthcare relational communication course was designed to fill the gap between education and practice for communication competence for nurse and allied health students. The model’s framework is communication relational theory, which includes both conceptual behaviors and multi-dimensional interpersonal skill behaviors.